Returns and refunds

If something isn't right, tell us. Most refunds are settled in the chat, the same day.

Returns

You can return anything unused, in its original condition, within 30 days of delivery. Email hello@nordvikcrafts.example with your order number; within Ireland we send a free An Post returns label.

Refunds

Refunds are for orders that have been delivered, within 30 days of delivery. They go back to the card you paid with and usually show within five working days. Faulty or damaged items are refunded in full, including delivery.

Signed-in customers can ask our assistant for a refund. It checks the order against these rules, and for refunds up to €50 it issues the refund there and then. Anything larger goes to Ingrid or Tom to approve, usually within one working day, and the answer appears in the same chat.

Not yet arrived?

An order that hasn't arrived can't be refunded yet. If it is more than eight working days late, write to us and we will trace it with An Post or send a replacement.

Exchanges

For a different colour of scarf, return the first one and place a new order; we refund the first as soon as it reaches us.