Business intelligence,
human conversations.
Knows your business. Talks to your customers.
Polycarp gives your business a governed AI agent, working on your website in minutes. It knows your business and answers with confidence — grounded in your trusted knowledge, doing the jobs you allow within the limits you set, and handing off to your team the moment a person is needed.
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Grounded answers
Answers come from your content, not the open web — so customers get accurate, trustworthy information, in the language they write in.
Built in minutes
Add your content, shape your agent, and publish. No code, no complex setup.
Multiple agents
Create different agents for sales, support, or docs — each with its own knowledge and personality.
Human handoff
Seamlessly hand off to your team when needed. Context is preserved, so conversations never start over, and your team is told the language the customer wrote in.
How it works
Add your content
Point Polycarp at your website. It indexes your knowledge securely and proposes your agent's look from your own brand.
Shape your agent
Set behavior, tone, and responses. Name it, theme it, decide where conversations hand off to a human.
Publish to your website
Add one embed line and your agent goes live — ready to talk to your customers.
Built for every conversation
Sales agent
Answer product questions, qualify leads, and point buyers in the right direction.
Support agent
Resolve common issues, reduce tickets, and help customers faster.
Order & account help
Find a signed-in customer's order, check it against your rules, and refund it within your limit. Anything larger waits for your approval.
Lead capture
When a question needs a person, the agent offers your team — and captures the lead with full context.
See it working for a business like yours.
Sample businesses — fictional, built to show Polycarp — each with its own live agent in the corner, reading its own pages, in its own voice. Visit one and ask it anything, or put it beside a rule-based chatbot.
Does things, within limits.
Connect your shop or your own system and the agent can do more than answer. It can look up an order, check it against your rules, and issue a refund.
- Your rules decide, not the model. The model proposes the step. Eligibility is checked in code, against the rules you wrote.
- Your limit is a hard line. Up to the amount you set, it acts. Above it, the request waits for someone on your team to approve or reject.
- Only the customer's own account. Mark a procedure as needing sign-in and it runs only for a visitor your site has signed in, never for someone who merely types a name or an order number.
Shopify connects through a store app you create for your shop. Any other system with an API can be described once in the dashboard.
Grounded and shown
Every answer shows the pages it came from. Open any one to see the passage, and whether it still stands.
Acts within limits
Refunds and lookups follow your rules and your amount. Above the line, a person decides.
Learns from your team
When your team answers what the agent couldn't, it drafts that answer into the knowledge base for you to approve.
Yours to erase
Erase a single conversation, or a person's whole history. The record says what went, never what it said.
Ready to put your knowledge to work?
Choose a plan, enter your card, and your agent reads your site while you watch. On Starter nothing is charged for thirty days; cancel before then and pay nothing.
See the plans · How our price compares with Fin, Gorgias, Tidio and Chatbase
Prefer us to set it up with you? Tell us about your business: