Making a claim

Ring us first. Claims are what you pay a broker for.

What to do

Call 021 555 0188 during office hours and ask for Nuala in claims, or email claims@blackrockharte.example with photos if you have them. In an emergency outside our hours — a burst pipe, a break-in, a crash — ring the insurer's 24-hour line on your policy schedule first, then tell us the next working day.

What we do

We open the claim with the insurer, tell you what documents they will want, chase it every week, and argue your side if the insurer's offer is low. You never have to sit in the insurer's phone queue.

Car claims

Get the other driver's name, registration and insurer, photos of both cars and the scene, and the names of any witnesses. Do not admit fault at the scene. Report any injury to the Gardaí.

Home claims

Make the property safe first — turn off the water, board a window — and keep receipts for emergency work. Do not throw damaged items away until the insurer's assessor has seen them or told you they do not need to.

How long it takes

A straightforward car repair claim usually settles in two to four weeks. Home claims with an assessor's visit typically take four to eight weeks.