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Pricing

Priced by conversations.
Everything included.

An agent that knows your business, acts within the limits you set, and keeps your team a step away. Plans differ only in how many conversations a month they include. Prices in euro, excluding VAT. Pay monthly, or yearly and get two months free.

Starter

€29 / month

or €290 a year

300 conversations a month

then €0.15 per conversation, or set a monthly stop

3 people included, then €10 a month each

A small business site: a clinic, a shop, a practice, a café.

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Growth

€99 / month

or €990 a year

1,500 conversations a month

then €0.10 per conversation, or set a monthly stop

5 people included, then €10 a month each

A busy site, or a few agents: sales on one page, support on another.

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Business

€299 / month

or €2,990 a year

Launch offer: €249 a month for your first six months

5,000 conversations a month

then €0.07 per conversation, or set a monthly stop

10 people included, then €10 a month each

High-traffic sites and businesses with several brands or locations.

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Custom

More than 5,000 conversations a month, many sites or brands under one account, invoicing to suit your finance team, or something Polycarp doesn't do yet that your business needs. Tell us what you have in mind and we'll work out the plan and the price with you.

Talk to us

Your first month on Starter is free. You choose a plan and enter your card when you sign up; on Starter nothing is charged for thirty days, we email you a week before the first charge, and if you cancel before then from your account you pay nothing. Growth and Business are billed from the day you sign up; Business carries the launch offer. Every plan continues until you cancel.

Prefer help setting it up? Tell us about your site and we build the agent with you, at no extra charge.

Actions are €0.25 each, on every plan. When a procedure completes something for a customer, such as a refund issued, that action is charged. Answers, lookups and handoffs never are. During Starter's free month, actions work in your Test bench; turn them on for visitors when you're ready, and they're charged from then while the free month still covers conversations. See how our price compares with Fin, Gorgias, Tidio and Chatbase ⟶

Every plan includes everything.

Grounded answers, citedAnswers come from your own website and documents, and every answer shows the pages or documents it came from.
Documents tooUpload a PDF or Word file, or paste a Google Doc link, and the agent answers from it, citing the page.
A person, one step awayWhen the agent doesn't know, it says so and offers your team. Conversations reach you by email with full context; you can take one over.
A voice that fitsFive personalities, your persona's name, your colours, the launcher label you choose.
Hard questions handledSums, eligibility and plan-fit questions go to a stronger model automatically. No tier, no setting, one price.
Knows your signed-in customersIf your visitors sign in on your site, the agent can recognise them: their earlier conversations, across visits and devices, and the account facts you choose to send. Off by default; two lines for your developer.
Does things, within limitsConnect your shop or your own system and the agent can look up an order and issue a refund. Your rules decide what's eligible; above the amount you set, a person approves. €0.25 per action completed.
Shopify orders and refundsConnect your Shopify store through an app you create for it. Signed-in customers can ask where an order is, or for a refund, and only ever for their own orders.
AutomationsWhen a conversation is handed over, goes unanswered, mentions a word you choose or waits for approval, tell Slack, an email address or your own system.
A knowledge base that keeps itselfQuestions the agent couldn't answer, with the replies your team gave, come back as drafts. Approve one and the agent answers from it next time.
An inbox that explains itselfEvery conversation in one place. Open an answer to see the passages it used and whether they still stand. Unanswered questions grouped by topic, and facts in your content that disagree.
Your team, each namedEveryone has their own login, so every reply, approval and change carries a name. Owners run the account; members do the work. 3, 5 or 10 people included by plan.
Your data, yoursEach agent in its own walled tenant, hosted in the EU. Export everything as one file, erase a single conversation, or delete the lot from your own account.

What counts as a conversation

A conversation is one visitor thread that the agent answers at least once in a calendar month. It doesn't matter how long it runs: a visitor who asks six follow-ups is one conversation. Some things never count:

Your usage is shown in your account as it happens, and the number on your invoice is the number you have been able to see all month. Use beyond your allowance continues at the overage rate unless you set a monthly stop, which pauses new conversations at the allowance; conversations already under way are never cut off.

Prices exclude VAT, which is added where applicable. Billing is by card through Stripe, monthly or yearly; a year costs ten months. You are billed on the day you subscribe and on that day each month or year after; allowances, the monthly stop and overage run by calendar month, and a month's overage appears on the next bill after that month ends. Invoices are due within fourteen days. Full terms in the Terms of Service.

Start with a free month.

Your agent reads your site while you watch; nothing is charged on Starter for thirty days.

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