Support

A person replies. Email is the front door.

Reach us

support@yohanun.com for anything about your account, your agent, billing or your data. We reply within one working day, usually sooner. Replying to any email we send you reaches the same place.

hello@yohanun.com for everything else — a question before you sign up, a bigger deployment, press.

You can also ask the agent on this site: it answers from the getting-started guide and the FAQ, and hands you to us when it cannot.

Before you write

The guide covers setting up, connecting your site, adding documents, going live, and what to do when something looks wrong. The FAQ covers how Polycarp works, data and privacy, and pricing. Your account page is where your plan, card, invoices, monthly stop and retention period live — every change there applies at once.

Billing questions

Every invoice and receipt is on your account page, with the PDF. If a payment fails we email you and nothing changes for seven days; add a new card on the account page and any outstanding invoice is paid with it at once. To cancel, use the account page — your plan runs to the end of the period you have paid for and your agent stays up until then.

Something is wrong on your site

Switch the agent off from its settings page and it disappears from your site immediately; nothing is lost. Then tell us what happened — the conversation, the page, the time — and we look.

Your data

Export everything from your account page at any time. Erase a single conversation from its page; choose a retention period for anonymous conversations on the account page; close the account and everything is deleted after thirty days. The privacy policy and DPA set out the rest.

The company

Polycarp is made by GestureLoop Limited, registered in Ireland (company no. 792165, VAT IE4457373FH), registered office 44 Cluain Droichead, Sixmilebridge, Co. Clare, V95 HD62.