Polycarp Terms of Service

In force from 21 September 2026. Last updated: 28 September 2026 (actions, seats and the free month, section 7).

These terms govern the use of Polycarp, a website assistant service provided by GestureLoop Limited ("we", "us"), a company registered in Ireland under company number 792165, VAT number IE4457373FH, with its registered office at 44 Cluain Droichead, Sixmilebridge, Co. Clare, V95 HD62, Ireland. They apply to the business or organisation that creates a Polycarp agent for its website (the "Customer", "you"). They do not apply to your website's visitors, whose use of the chat window is governed by your own terms and by the Privacy Policy.

Polycarp is a service for businesses. By creating an account you confirm that you are acting in the course of a business, trade or profession and not as a consumer, that you are at least eighteen, and that you have authority to bind the organisation you sign up for.

Polycarp is a product of GestureLoop Limited, which also builds and operates the Yohanun platform that Polycarp runs on. That is why our support, legal and privacy addresses are at yohanun.com.

1. The service

Polycarp reads the public pages of your website, builds an agent from them, and answers your visitors' questions in a chat window on your site, grounded in that content. It offers to connect a visitor to a person when it cannot help, records every conversation so that you can review it, and lets you curate what the agent knows. The service is provided over the Yohanun platform, which is also operated by us.

We may change the service. We will tell you by email at least thirty days before we remove or materially reduce a feature of it, unless we have to act sooner for security or legal reasons. We may suspend an agent that is being used in breach of these terms, and we will tell you why.

2. Your account

You are responsible for the people you allow to sign in to your Polycarp account and for what they do there. Keep your password private and tell us at once if you believe your account has been compromised. During the beta, we create logins for you and reset passwords on request.

3. Your website and your content

You confirm that you have the right to let us read and reproduce the pages of the website you connect, and that the content does not infringe anyone's rights or break any law. You remain the owner of your content. You grant us a licence to store, index and reproduce it only for the purpose of providing the service to you, and that licence ends when the content is removed or your account is closed.

You can add, refresh and remove pages at any time. Removing a page takes it out of the agent's knowledge immediately; the earlier version stays in our records as an audit trail until your account is closed, and is never used to answer visitors. If an earlier version has to go sooner, for example because it held personal data or material you had no right to publish, tell us and we will erase it.

We do not use your content or your visitors' conversations to train AI models, and the AI providers we use are barred by their terms from doing so. We may compile statistics about how the service is used, such as counts of conversations, response times and error rates, in a form that identifies neither you nor any visitor, and use them to run, secure and improve the service.

4. Visitors and their data

Your visitors' conversations are personal data that you control and that we process on your behalf. The Data Processing Agreement sets out how. You must give your visitors a privacy notice that covers the chat window, and you must not use the agent to collect data you have no lawful basis to collect. The handoff form is for visitors who ask to reach a person; do not configure the agent to solicit personal data for any other purpose.

5. What the agent says

The agent is designed to answer only from your content and to say so when it cannot. It is a machine, and it can still be wrong. You are responsible for reviewing what it says, for correcting its knowledge, and for anything you tell your visitors through it. Nothing the agent says is advice from us, and you must not present it as such. Where an answer would have legal, medical or financial consequences for a visitor, you must route those questions to a person.

The chat window tells your visitors that the agent is an AI. You must not remove or obscure that, give the agent a name, picture or script that presents it as a person, or otherwise leave a visitor believing they are talking to a human when they are not.

6. Acceptable use

You must not use the service to break the law, to infringe anyone's rights, to send unsolicited messages, to deceive visitors about whether they are talking to a machine, to attack or probe our systems or anyone else's, or to build a competing product from our service. You must not copy, reverse-engineer or resell the service, except where the law gives you a right that cannot be excluded or we have agreed otherwise in writing.

You must not use the agent:

• to make, without a person's involvement, a decision that has a legal or similarly significant effect on a visitor, such as whether they get credit, insurance, housing, work, education or a public service;
• to give medical, legal or financial advice to an individual unless a suitably qualified person is responsible for it;
• for emergency, safety-critical or crisis situations;
• to seek out special categories of personal data (such as health, biometric or political data) or the personal data of children, or on a website directed at children;
• for any purpose that the EU Artificial Intelligence Act prohibits or classes as high-risk;
• if you, or the people you serve through it, are subject to sanctions that apply to us.

We may withdraw an agent that is used in one of these ways.

7. Fees

You choose a plan and give us a payment method when you sign up, and your agent is created when that is done. On the Starter plan your first thirty days are free: your card is first charged when they end, we email you at least seven days before that, and if you cancel before then you pay nothing. During those thirty days the monthly stop is on, so no overage can be charged for them; it comes off when they end unless you keep it on. During them your agent does not take actions for your visitors unless you turn actions on; if you do, each action completed from that moment is charged at the published action price, while the thirty days still cover your conversations. A larger plan is charged from the day you sign up, at the published price or launch offer. The free month is given once per customer.

If you joined during our private beta, before 21 September 2026, your agents run free of charge until we tell you otherwise, which we will do at least thirty days in advance; after that you choose a plan as above, and if you choose not to, we may pause your agents. Nothing is ever charged until you have chosen a plan and given us a payment method.

Plans are priced by conversations per calendar month. A conversation is one visitor thread that the agent answers at least once in that month. Turns the agent answers without calling a model, such as busy notices, rate limits and handoff confirmations, never count. Your own test chats never count. Usage is shown in your account as it happens, and the number on your invoice is the number you have been able to see all month.

Unless you opt in to a monthly stop, use beyond your plan's allowance continues and is charged per conversation at the published overage rate. We apply an internal daily ceiling derived from your plan so that a runaway cannot produce a surprise; it never interrupts a conversation that is already in progress.

Where you set up a procedure that lets your agent act in a system you connect, each action it completes (for example, a refund issued or a change made in that system) is charged at the published action price, on every plan, whether it completed within the limit you set or after you approved it. Actions that are refused, rejected or fail, lookups, answers and handoffs are never charged, nor is anything in your own test chats. Each charged action is recorded on its conversation, and the month's actions are invoiced with that month's overage.

Each plan includes a number of seats: people with their own login to your account. Each seat beyond that number is charged at the published seat price for every calendar month in which that person held a seat at any point, except within a free month, and is invoiced with that month's overage. A login is for one person; please do not share it, because what is done under it is recorded under that person's name.

You may pay monthly or yearly. A yearly subscription is charged in advance at ten times the monthly price, renews each year until you cancel, and is not refunded for the unused part of a year if you cancel early, except where we end the agreement without cause or the law requires otherwise. You are billed on the day you subscribe and on that day each month or year after. Allowances, the monthly stop and overage run by calendar month whichever you choose, and a month's overage and actions are invoiced on the next bill after that month ends. A monthly subscription renews each month until you cancel, and cancelling takes effect at the end of the period you have paid for.

We may change our prices. We will tell you by email at least thirty days before a new price applies to you. A monthly plan moves to the new price from the first full billing month after that notice; a yearly plan only at its next renewal. If you do not accept the new price you may cancel before it applies.

Fees are in euro and exclude VAT, which is added where applicable. Invoices are due within fourteen days. If a payment fails we will tell you and give you at least seven days to fix it before we pause your agent. A paused agent is invisible to visitors and nothing is deleted.

8. Availability and support

We aim to keep the service available at all times but we do not promise that it will be. We monitor it, we back it up daily, and we will tell you about any incident that affects your data. Support is by email at support@yohanun.com. There is no service credit or uptime guarantee during the beta.

Except as these terms expressly say, the service is provided as it is and as it is available. To the fullest extent the law allows, we exclude all implied warranties, conditions and terms, including any as to satisfactory quality or fitness for a particular purpose, and we do not promise that the agent's answers will be accurate or complete.

Neither of us is responsible for a failure caused by something beyond our reasonable control. For us that includes an outage at one of the AI, hosting or email providers the service depends on; we will tell you when that happens and work to restore the service.

9. Intellectual property

We own the service, its software, its design and the Yohanun platform beneath it. You own your content and your visitors' conversations. Nothing in these terms transfers either. You may use the name Polycarp and the "Powered by Yohanun" mark only as they appear in the chat window we provide. If you send us suggestions about the service, we may use them without owing you anything.

10. Confidentiality

Each of us will keep the other's non-public information confidential and use it only for the purposes of these terms. This does not cover information that is already public, that was known before it was shared, or that must be disclosed by law.

11. Liability

We do not exclude liability for death or personal injury caused by negligence, for fraud, or for anything else that Irish law does not allow us to exclude.

Otherwise, our total liability to you under or in connection with these terms in any twelve-month period is limited to the fees you paid us in that period, or to one hundred euro if you paid none. We are not liable for loss of profit, loss of business, loss of data that you could reasonably have backed up, or any indirect or consequential loss. You are responsible for what your agent tells your visitors and for the content you connect, and you will indemnify us against claims that arise from either.

12. Term and termination

These terms apply from the day you create an agent until your account is closed. You may close your account at any time from your account page or by emailing us. We may close your account on thirty days' notice, or immediately if you are in serious breach and do not fix it within seven days of being told.

When your account closes, your agents stop answering at once. Within thirty days we will give you an export of your content and your conversations on request, and after that we will delete your data as described in the Data Processing Agreement, except for records we must keep by law.

13. Changes to these terms

We may change these terms. We will tell you by email at least thirty days before a change that affects you takes effect. If you do not accept the change you may close your account before it takes effect.

14. General

These terms are the whole agreement between us about the service and replace any earlier discussion. If any part is found unenforceable, the rest still applies. If either of us delays in enforcing a right, that is not a waiver of it. Nobody other than you and us has any right to enforce these terms. The sections that by their nature should outlast the agreement, including those on intellectual property, confidentiality, liability and governing law, continue after it ends. Neither of us may assign these terms without the other's consent, except that we may assign them to a successor to our business. Notices to us go to legal@yohanun.com; notices to you go to the email on your account.

These terms are governed by the law of Ireland, and the courts of Ireland have exclusive jurisdiction over any dispute about them.

Contact

GestureLoop Limited (company number 792165, VAT IE4457373FH), 44 Cluain Droichead, Sixmilebridge, Co. Clare, V95 HD62, Ireland. legal@yohanun.com.